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Inspiring Movement. 
EFFECTIVE JUNE 1ST

ZONES

Our gym will be broken into zones, and within each zone we will manage a capacity.  Our staff will be monitoring each zone's capacity so that no one feels overwhelmed.  If you'd like to "change zones", we ask that you "check-out" of your current zone, and check-in to the newly desired zone.  This gives us the ability to closely manage capacity/zone(s). 

 

SOCIAL DISTANCING

We encourage everyone to respect the 2m rule, however if your "group" (of 6 or less) feels comfortable in closer proximity, that's fine, so long as you respect people outside your group. 

 

DISINFECTING 

Our staff will be constantly on the move disinfecting the gym, keeping it as clean and sanitized as possible.  We will be paying close attention to the usage of the gym, in every aspect, so that we can make sure things are ready for the next user.

SANITIZING/WASHING HANDS/HYGIENE 

Every guest in Arq will be required to sanitize and wash their hands UPON ENTRY.  Every time you leave a zone, you will be required to wash and/or sanitize your hands.  When you use part of the gym (like a roped climb), when finished, we ask that you sanitize your hands.  There will be sanitization stations in every zone.  If any guest is sick, we ask that you NOT come to the gym.    

 

COMMUNICATION

Our staff will do their best to communicate the new protocols, so that you have a clear understanding on how to operate at Arq.  We also ask you, the guest, to communicate where you're at, so that we as staff, as well as other guests, know where you're at.      

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– MISSION STATEMENT –

Arq is the foundation for opportunity in movement; creating a social and connecting environment that’s safe and inviting.  Through climbing, our desire is to engage with everyone in our community, as well as inspiring growth that extends far beyond our walls.​

We are built for community, for the social aspect, for the love of climbing, and most importantly…it’s built for your entire family.  The goal at ARQ is to provide you with the best customer service possible, so that you have a great experience…every time. Our facility features state of the art climbing walls, a fun zone with a crazy awesome playground, dedicated toddler area, and climbing walls built for youth and adults to have fun, a fitness area, yoga studio, retail and café.

A PLACE FOR EVERYONE

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Frequently asked questions

What are the new protocols and policies?


We are working alongside the Climbing Wall Association and Climbing Escalade Canada to have the highest standards, policies, and procedures in place to ensure the safety of all of our guests and staff. As you enter the building, you will notice that we have hand sanitizer in our major areas, and bleach and paper towel so that you can wipe down your weights and cardio equipment after use. We will also have extra staff working at high visiting hours to ensure everything stays sanitized and disinfected. We also have a building capacity of 50 people, but that is divided up into our zones. As you come through the front doors, we will ask you where you would like to start (kids area, the pit, fitness area, cardio, or bouldering) and we will have a limited capacity for every area. As you leave an area, we as that you 'check-out' and 'check-in to your new area' to help us follow the physical guidelines as set out by Interior Health. As things may change and evolve, you will find us changing and evolving too. We thank you for your patience and for your willingness to work alongside us during this time!




When are you reopening? I need to climb!


JUNE 1st! JUNE 1st! JUNE 1st! Our hours may slightly differ from what they were before, as we're still 'feeling out the ropes' in June. If you want to climb at a time we're not open, please tell us. The more we know, the better we can serve you!




Can I keep my membership frozen?


Of course! Whether you're keeping it frozen due to COVID related reasons or you're away for a few months, simply fill out the Membership Change Form (https://www.climbarq.com/membership-change-form) and we will freeze your membership for $8/month. IF YOU ARE A MEMBER AND HAVE NOT YET OPTED IN OR OUR OF THE NEXT BILLING CYCLE, PLEASE DO SO.




When do summer camps begin?


As soon as Interior Health says they can! We have plans and programs already in place so that as soon as we can, we will. Sign-ups will be open very soon.




What happens if the gym is at capacity?


If the gym, or the zone you want to enter, is at capacity - we will ask you to either wait or begin in a different zone. As soon as areas open up, we can shift people accordingly. If you have someone to pick-up, we ask that they remain in the car to help the physical distancing guidelines. We also have a fancy people counter on our website that'll update as people come and go in the building, so you can always take a peek at that too!




Are you offering any child programs?


As with our summer camps, we are waiting the final news from Interior Health as to whether or not we can do anything. At this time, we are unable to offer any 'group type sessions' in our building. As soon as we know, we will let you know through email and/or Facebook. However - signups for Dynostars 2020-21 (pre-school) is already open!





WAIVER

Create your account, complete the waiver, and be ready for your next adventure:

HOURS

M, W, F || 9:00am - 10:00pm

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Tu, Th || 6:00am - 10:00pm

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Saturday || 10:00am - 10:00pm

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Sunday || 11:00am - 8:00pm

**check facebook for holiday hours**

CONTACT

1924 Industrial Rd 2
Cranbrook, BC V1C 6R2


(250) 489-0620

info@climbarq.com

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