EFFECTIVE JUNE 1ST
Our gym will be broken into zones, and within each zone we will manage a capacity. Our staff will be monitoring each zone's capacity so that no one feels overwhelmed. If you'd like to "change zones", we ask that you "check-out" of your current zone, and check-in to the newly desired zone. This gives us the ability to closely manage capacity/zone(s).
We encourage everyone to respect the 2m rule, however if your "group" (of 6 or less) feels comfortable in closer proximity, that's fine, so long as you respect people outside your group.
Our staff will be constantly on the move disinfecting the gym, keeping it as clean and sanitized as possible. We will be paying close attention to the usage of the gym, in every aspect, so that we can make sure things are ready for the next user.
Every guest in Arq will be required to sanitize and wash their hands UPON ENTRY. Every time you leave a zone, you will be required to wash and/or sanitize your hands. When you use part of the gym (like a roped climb), when finished, we ask that you sanitize your hands. There will be sanitization stations in every zone. If any guest is sick, we ask that you NOT come to the gym.
Our staff will do their best to communicate the new protocols, so that you have a clear understanding on how to operate at Arq. We also ask you, the guest, to communicate where you're at, so that we as staff, as well as other guests, know where you're at.
Frequently asked questions
What are the new protocols and policies?
We are working alongside the Climbing Wall Association and Climbing Escalade Canada to have the highest standards, policies, and procedures in place to ensure the safety of all of our guests and staff.
When are you reopening? I need to climb!
JUNE 1st! JUNE 1st! JUNE 1st!
Can I keep my membership frozen?
Of course! Whether you're keeping it frozen due to COVID related reasons or you're away for a few months, simply fill out the Membership Change Form (https://www.climbarq.com/membership-change-form) and we will freeze your membership for $8/month.
When do summer camps begin?
As soon as Interior Health says they can! We have plans and programs already in place so that as soon as we can, we will. Sign-ups will be open very soon.
What happens if the gym is at capacity?
If the gym, or the zone you want to enter, is at capacity - we will ask you to either wait or begin in a different zone. As soon as areas open up, we can shift people accordingly. If you have someone to pick-up, we ask that they remain in the car to help the physical distancing guidelines.
Are you offering any child programs?
As with our summer camps, we are waiting the final news from Interior Health as to whether or not we can do anything. At this time, we are unable to offer any 'group type sessions' in our building. As soon as we know, we will let you know through email and/or Facebook.